Privacy Policy

Veepoo Privacy Policy for the Veepoohealth Mobile Application and Veepoo.net 

Veepoo.Technology Limited. (“Veepoo” “we,” “us” and/or “our”) is dedicated to protecting your personal information and informing you about how we use it. This privacy policy (the “Privacy Policy” or the “Policy”) is intended to provide information to you about how we collect, protect, share and use your information when you use the Veepoohealth mobile application (the “App”) or Products of Veepoo (terminal products)  This Privacy Policy outlines how and when Veepoo collects, protects, shares, and uses information that can identify you individually (“Personal Information”), such as your name, email, telephone number, or payment information. Personal Information does not include information that is anonymous, aggregated, or can no longer be used to identify you as an individual.

Veepoo websites that do not include a link to this Privacy Policy and include a link to a different Privacy Policy are governed by that privacy policy.

This Privacy Policy covers the privacy practices of Veepoo only. This Policy does not apply to the practices of third party websites, services or applications, including third parties with which we partner. These third party services are governed by each such third party’s privacy policy.  Veepoo is not responsible for the privacy policies and practices of technology platforms other than that of  Veepoo , and  Veepoo  is not responsible for the failure of unaffiliated third parties to honor their privacy obligations.

 

 

Information We Collect

Information You Provide

We receive, collect and store any information that you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) addresses used to connect your computer to the Internet; Login; E-mail address; Password; Computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response time, the time spent visiting certain pages, page interaction information, and methods used to browse leaving pages. We also collect personally identifiable information (including names, emails, passwords, communications); Payment details (including credit card information), reviews, feedback, product reviews, recommendations and personal information.

On the application side,We collect Personal Information from you when you provide such information, such as when you create an account (“Account”) though the App; add Veepoo terminal products to your VeePooHealth account; when you sync terminal products and upload your activities and activity data; or when you contact us with inquiries. For example:

When you create an account (“Account”) though the App, you will provide your email address and your password to login to your Account. Your VeepooHealth Account will be password-protected. You may also provide additional information when you create an Account, such as your gender, height, weight, and birth date. This information is used for purposes such as calculating the calories you burn during an activity.

When you synchronize the End Product to your account, the data recorded on the End Product (for example, steps, distance, active time, calories burned, sleep, etc.) will be transferred from the End Product to our Services. This enables you to analyze your activity and health data through the application. Veepoo can   provide a more personalized user experience by use your activity and physiological data.

Veepoo may access your Account to provide you with product support if you contact Veepoo’s product support personnel. If you interact with customer support representative, Veepoo may collect personal information, such as your name, mailing address, phone number, email address and contact preferences, and/or information about your product. We might also create event logs that are useful in diagnosing end product or App performance-related issues and capture information relating to support or service issues. We use this information to provide you with customer and product support.

Information We Collect Automatically

Synchronize information. When you sync terminal products through the application, we will record the transmission of data, such as synchronization when using the Internet protocol (IP) addresses, geographical location, the synchronization time and date, crash/diagnostic logs, information about your device, information about the network synchronization (for example, wi-fi or cellular network) and battery level. We use this information to help identify and resolve synchronization issues.

 App Usage. We may also collect data from you about your usage of the App. The types of analytical information that are collected include the date and time the App accesses our servers, App version, the location of your mobile device, language setting, user behavior (e.g. what features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. Veepoo uses this data to improve the quality and functionality of the App; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible. 

Non-Personal Information

Additionally, we may modify and combine Personal Information in a manner that does not personally identify you or any other individual and thus, no longer constitutes “Personal Information”. We may use this non-Personal Information, such as aggregate user statistics, demographic information, and usage information, for any lawful purpose. 

Information from Third Parties

 We may receive information about you from third parties. For example, we may receive information about you from outside records of third parties, such as marketing-related or demographic information. We may supplement the information we collect about you through the App with such information from third parties in order to enhance our ability to serve you, to tailor our content to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you. If we combine such data with information we collect through the App, such information is subject to this Privacy Policy unless we have disclosed otherwise.  

How We Use Information

Veepoo.net is hosted on Wix.com. Wix.com provides us with an online platform that enables us to sell our products and services to you. Your data may be stored through Wix.com data stores, databases, and general Wix.com applications. They store your data on secure servers behind firewalls.

All direct payment gateways provided by Wix.com and used by our company comply with the standards set by PCI-DSS and are managed by the PCI Security Standards Committee, a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure that our stores and their service providers securely handle credit card information.

 

We may use the information we collect for a variety of reasons related to our operation and your use of the end product or the Veepoohealth App. We may combine information about you that we collect on-line, via mobile applications, and from third-party sources.

Examples of specific ways in which Veepoo may use your Personal Information include, but are not limited to the following:

Responding to your requests (including, for example, if you contact us to ask a question or report an issue with the App, we may use the Personal Information you provide to answer your question or resolve your problem);

Improving the content, appearance and utility of the Watch or App;

Tracking use of the App for internal research purposes and to enhance our product messaging to you;

Providing necessary notices to you and notifying you about updates to the App;

Configuring your Account settings;

Communicating with you about your Account, and/or use of the App;

Providing interactive features, such as product reviews or research surveys; and

Internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographics, purchasing and other trends among our customers.

Email Communications. We may use your Personal Information to provide you with marketing or other promotional communications via email. If, at any time, you would like to stop receiving these promotional e-mails, you may follow the opt-out instructions contained in any such e-mail. Please note that by opting out, you may prohibit Veepoo from informing you of offerings that may be of interest to you. It may take up to thirty business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you e-mails about your Account or any products or services you have requested or received from us, or for other customer service purposes.

Disclosure of Personal Information

Except as provided herein, Veepoo will not sell, rent or otherwise disclose Personal Information about you to third parties.

Third party providers. We may share your Personal Information with unaffiliated third parties that provide certain services to us, including, but not limited to email management and web support. These third parties may have access to Personal Information or non-Personal Information in order to perform their functions on our behalf. However, these third parties are only permitted to use your Personal Information for the purpose for which it has been provided or to administer, service or process transactions that you have authorized, and may not disclose it to any other third party except at our express direction and in accordance with this Policy.

Business transfers. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the App or the Watch, Personal Information, information about how the App is accessed and used, and any other information that we have collected about the users of the App or Watch may be disclosed to such entity as one of the transferred assets. Also if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

 

Legal disclosures.

 Veepoo may transfer and disclose information, including your Personal Information, information about how the App is accessed and used, and information from our service providers, to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our End User License Agreement or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety or security of third parties, users of the Watch or the App, or the public.

With your permission. At your direction or request, we may share your Personal Information with specified third parties.

Updating Your Personal Information and Information Retention

If you wish to modify, verify, correct, delete, or update any of your Personal Information collected through the App, you may edit your Account information or contact us support@veepoo.cn

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the App. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data remaining because of backups and other reasons.

We will retain your Personal Information as long as you maintain an Account, or as needed to provide you services, comply with our legal obligations, resolve disputes, or enforce our agreements. You can deactivate your Account by contacting support@veepoo.cn  When you do, data that can identify you will be removed from the App. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Veepoo may continue to use your de-identified data after you deactivate your Account.

 

Security of your Personal Information

Veepoo maintains reasonable safeguards to prevent unauthorized intrusion to its App and the alteration, acquisition or misuse of Personal Information by unauthorized persons. Veepoo restricts authorized access to your Personal Information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. SSL encryption is used to safeguard your Personal Information during syncing. However, we cannot guarantee that your communication with us will be completely secure or free from unauthorized access by third parties. You use the App and provide us with your Personal Information at your own risk.

You need to prevent unauthorized access to your Account and Personal Information by implementing and protecting your device password appropriately and limiting access to your device. We also recommend that you change your device password periodically. You are responsible for maintaining the security of your Account username and password. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), you must immediately notify us of the problem by contacting us and change your password immediately via the App.

 

Children Under 13

The App is not directed to children under 13 years of age and we do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will make reasonable efforts to delete such information from our files.

 

Your California Privacy Rights

California law provides California residents the right to request from Veepoo: (i) a list of the categories of Personal Information that we have disclosed to third parties for direct marketing purposes; and (ii) the names and addresses of all such third parties. If you would like to request this information, please email your request to support@veepoo.cn  In your request, please specify that you want a “Your Veepoo California Privacy Rights Notice”. Please allow thirty (30) days for a response.

Consent to Processing and Transfer of Information

The App is governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. If you use the App, or otherwise provide us with data, from outside the United States, you acknowledge and agree that your Personal Information may be transmitted outside your resident jurisdiction. In particular, please note that your Personal Information may be stored and processed in the United States. The laws pertaining to the collection, use, disclosure and protection of Personal Information in the United States may be more or less stringent than the laws of other countries. By using the App, you (a) acknowledge that the App is subject to the laws of the United States; (b) consent to your Personal Information being stored and processed in the United States and handled as described in this Policy; and (c) waive any claims that may arise under the laws of the country where you reside, are a citizen, and/or from where you access the App.

 

Changes to this Policy

This Policy is the sole authorized statement of Veepoo’s practices with respect to the collection of Personal Information and the subsequent use and disclosure of such information. Any summaries of this Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon Veepoo, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

Veepoo may revise this Policy from time to time without prior notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy in the App. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Policy. You can determine when this Policy was last revised by checking the “Last Updated” legend at the top of the Policy.

 

Questions About This Privacy Policy

If you have any questions or concerns about this Policy, please contact us at:

Veepoo Technology Co., Ltd

5 / F, building A1, Kexing Science Park, No. 15, Keyuan Road, Science Park, Nanshan District,shenzhen,China 

Email: support@veepoo.cn